At Loggerhead Navigation we provide great support for customers, based in our own experience. We have years of experience of GIS projecs, across many industries, that allows us to know the best way to make use of each piece of hardware and software that we offer, to obtain the best results, in terms of quality of the deliverable, cost and overall effort. We are experts.
Purchasing a product from Loggerhead Navigation will ensure you that either it works correctly, or we will be available help you to get it working properly, or otherwise we will replace your purchase. This is what we call support.
However, if what you really need is not only an equipment that works, but also find out the best way of using it, applying best practices and adapting your workflows to maximize your productivity, we could train you for that. This is what we call training.
When you include training, we explicitly say it at the time of purchase. Typical training includes a full day in our offices and a certain additional time for you to ask questions over the first period of use. We could also provide training remotely via Skype and similar technologies, which happens to be a great way to balance time availability with experts’ access at an affordable cost.
As training is expensive, inexpensive receivers don’t include training as part of the package.
If you are a knowledgeable user, you pay no training and get the best price.
Purchase Pricing and Training
This is an example of how pricing might work:
| Sales Price |
Discount % | Discount $ | ||
| MSRP: | $2,750 | 0% | $- 0 | Manufacturer Suggested Retail Price |
| STREET: | $2,585 | -6% | $-165 | Probable street price from dealer |
| WEB: | $2,475 | -10% | $-275 | Lowest price from web discounter |
This table shows how pricing works according to the system you chose to purchase. Obviously, choosing the web low price and considering that training runs around $800 per day, you must expect the best support we can give but no training. If you purchase a receiver at MSRP price, for instance, you can expect $275 worth (2½ hours) of training.
There is one thing you have to be sure of: we’ll give you a great service and the best products on the market.
Please consider that Web base pricing is a great alternative for all users.
The right place, the right purchase
When you choose us and you purchase an instrument, you must be sure that we’ve checked each and every part of it, so we’re selling you exactly what we offer and exactly what the package says it is.
For instance, we inspect every USB and it serial ports, the touch screen, batteries and charging system, the receiver, the battery backup of system settings, the SD card slot, software, retention of settings, etc. This is part of our responsibility as sellers. Yours include returning an instrument which does not work, for technicians to repair it.
If you purchased your receiver on the web from another dealer, we invite you to ask your local dealer (or us) to quote a price for individual training. As we are experts, we can train you on your equipment purchased from any dealer.