Welcome to our support portal!
Here you will find valuable resources that will support your operation as well as the ways to get in contact with us under the different support arrangements we have available.
You will have to log into the site with the username and password we provided when you subscribed with us.
If you need professional assistance and you are currently not subscribed to our services, contact us to evaluate the alternatives available.
Interactive Support
The first thing you might want to do is to search through our knowledge base to find out if the question or issue you have at hand was already solved and documented.
This might also be applicable if you are looking for a simple and direct guide on how to use your equipment or would like to get a first impression on a prospective buy.
There a number of options available:
- Support forums. We manage a collection of support forums targeted to the community of GIS Practitioners for exchanging information, tips & ideas, fostering a powerful peers-support knowledge base. You might well find useful information to your question or issue here.
- Downloads area. We keep a growing collection of utilities and fixes for GIS equipment.
- Frequently asked questions. We've assembled the answers to the most frequent questions and issues our customers have under this section. Go and have a glance through it, as it might be quite probable that your issue is pointed out there.
- The Videos Library. Here you have a complete and ever increasing set of videos where we explain and advice on GIS Mapping equipment and best practices.
- The Documents Repository. Here you have a repository of information, including documents, audio records, datasheets, manuals and guides organized by categories to simplify your access to information.
Remote support
If what you are looking for was not found in the interactive support section, then you can go ahead and contact us for Remote Support services.
If you contracted us a subscription to remote support, then keep at hand your remote support checklist so we can easy the remote connection procedures if necessary. If this is your first time with us, bear in mind that this are paid services.
On Site Support
When the situation requires that an expert be better at your site so he or she can tackle what's going on and get hands at it, then it might be time for on site services. Contact us so we can arrange for a visit.
